Support
Context Help
If you lose your way inside our web hosting Control Panel, the first step you should take is to click the Help button, which is present on each and every page. A pop-up window will appear. It offers comprehensive info about all the operations that you can perform on the page in question. Each pop-up window opens on the same page so that you can quickly get back to your work.
Video Tutorials
We have an extensive assortment of educational video clips explaining how to work with our Control Panel. They’re designed for those of you who want to see how things are getting done rather than only reading articles. Thus, anyone can swiftly get to know our web hosting Control Panel by merely watching our step-by-step tutorial video clips.
F.A.Q.
If you can’t find the solution you searching for, have a glance at our comprehensive FAQ section, which contains questions asked by real persons and provides real solutions. We frequently update our Frequently Asked Questions database with new articles so as to embrace all the innovations and new additions to our system.
Ticketing System
If you still can’t find the solution you searching for in the Frequently Asked Questions section either, you can touch base with our great team of support engineers available 24-7 and eager to help you with any problem. Each support ticket you send will be answered within one hour (the average response time is about 20 mins), so you will not have to wait a long time to get your question answered.
Or for local support in Egypt support.xneteg.com
Contact Details
US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
EG Phone: +20 10010-55810
OUR ID: 67371
Sales Lines Working Hours:
Sunday to Thursday:
10.00 AM – 06.00 PM GMT+2/EG
Monday to Friday:
10.00 AM – 06.00 PM GMT/UK
05.00 AM – 01.00 PM EST/USA
08.00 PM – 04.00 AM EST/AU
Email: support@xnethost.com
Escalation email: support@propersupport.com
Check your server status
To check the status of your server if you think there is a problem, please go to: www.properstatus.com